We will refund your money if within 5 years our product fails due to a manufacturing defect. Eco Wool Rugs has a 5-Year limited warranty against manufacturing defects.
No warranty is made or implied as to the visibility of tearing, crushing, matting, cuts, improper use of cleaning agents, rugs installed on stairs, and damage caused by chairs with roller casters, burns, soiling, staining or any other changes in appearance are not considered manufacturing defects and are excluded from this warranty.
This being a natural product, it is subject to natural variances in odor, texture, and coloration. Our rugs and padding are like any natural flooring product, such as wood. The coloration, odor, and texture variances of our products are not representative of a defect and are inherent in the natural materials and manufacturing and are not warranted as well. Individual reactions, allergies, sensitivities physical, or in any other way, is not warrantied.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items.) Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For a Refund:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
If you have any questions concerning our Return & Refund Policy Please email us at email@example.com